Refund policy

Returns & Refunds Policy

Last updated: December 1, 2025
This Returns & Refunds Policy applies to all purchases made through [Your Website URL] (“the Site”), operated by LEA&MORE LTD (Company Registration No. 17053874), registered at Initial Business Centre, Unit 7 Wilson Business Park, Manchester, M40 8WN, United Kingdom.
Our store has been serving customers since 2022, and we are committed to ensuring your satisfaction with every purchase. This policy outlines your rights and our procedures for returns, refunds, and exchanges, in compliance with the UK Consumer Rights Act 2015.

1. Return Period

We offer a 30-day return period starting from the day you receive your goods.
During this period, you may return your order for a refund ONLY IF the item is damaged, defective, not working properly, or not as described on our website.

2. Return Eligibility

To be eligible for a return:
  • The item must be unused, in its original condition, and in the original packaging.
  • All accessories and documentation must be included.
  • The return must be requested within 30 days of delivery.
For Defective or Damaged Items:

Please contact us immediately upon discovery. We may request photo evidence to process your claim.

3. How to Initiate a Return

To start a return, contact our customer support at lea-more@outlook.com with:
  • Your order number
  • The reason for return
  • Photographic evidence (if claiming damage or defect)
We will review your request and provide return instructions.

4. Return Shipping

  • Returns due to damaged/defective items: We will cover the return shipping cost.
  • Returns for other personal reasons: You are fully responsible for all return shipping fees.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items lost in transit.

Return Address

LEA&MORE LTD

Initial Business Centre, Unit 7 Wilson Business Park

Manchester, M40 8WN

United Kingdom
Phone: 07999634084

Email: lea-more@outlook.com
Note: This address is for return purposes only.

5. Refund Processing

Once your return is received and inspected, we will notify you by email.
Approved refunds will be processed within 14 working days to your original payment method.

6. Exchanges

We only replace items if they are defective or damaged. For exchanges, contact us at lea-more@outlook.com.

7. Sale Items

Discounted or sale items are eligible for return only if they are defective or damaged.

Personal reason returns for sale goods are strictly not accepted.

8. Late or Missing Refunds

If you haven’t received your refund, please:
  1. Check your bank/credit card statement.
  2. Contact your bank or card issuer for processing delays.
  3. If still unresolved, contact us at lea-more@outlook.com.