Refund policy
Returns & Refunds Policy
This Returns & Refunds Policy applies to purchases made through https://lea-more.com, operated by LEA&MORE LTD (Company Registration No. 17053874), registered at Initial Business Centre, Unit 7 Wilson Business Park, Manchester, M40 8WN, United Kingdom.
We want every customer to be satisfied with their purchase. Before ordering, please carefully review the product description, dimensions, photographs, specifications, included items, usage instructions, and important notices shown on the product page.
Nothing in this policy limits or excludes any statutory consumer rights that cannot legally be excluded under applicable law.
1. 14-Day Change-of-Mind Returns
If you change your mind after receiving your order, you must notify us within 14 days of delivery.
The 14-day period is generally calculated from the date on which you or a person designated by you receives the goods, subject to any mandatory consumer law that applies to your purchase.
Change-of-mind reasons include, but are not limited to:
- “Not what I expected”
- Changed my mind
- No longer wanted or needed
- Ordered by mistake
- Ordered the wrong item or quantity
- Personal preference regarding size, appearance, colour, weight, feel, design, or usability
- Deciding that another product is more suitable
These reasons are considered change-of-mind returns and are not considered product defects.
Change-of-mind requests made after the applicable 14-day period may be declined unless mandatory consumer law provides otherwise.
Where applicable law gives you additional time to send the goods back after notifying us of cancellation, that statutory period will apply.
2. Please Review Product Information Before Ordering
We strongly encourage customers to review all product information before completing a purchase, including:
- Product descriptions
- Measurements and dimensions
- Photographs and videos
- Materials and finishes
- Included accessories
- Product features
- Usage and setup instructions
- Important product notices
If you are unsure whether a product is suitable for you, please contact us before ordering.
A difference between your personal expectations and the product you receive does not automatically mean the product is defective.
3. “Not What I Expected” Is Not Automatically a Defect
Personal expectations are subjective.
A product is not considered defective simply because:
- It looks or feels different from what you personally imagined.
- You expected it to be larger or smaller despite measurements being provided.
- You prefer a different colour, design, weight, style, or feel.
- You later decide that the product is unsuitable for your personal needs.
- You expected a feature that was not advertised as being included.
- You did not review information clearly disclosed on the product page.
Where the product materially matches the description, photographs, measurements, specifications, and information shown on our website, dissatisfaction based solely on personal expectations will normally be treated as a change-of-mind return.
This section does not apply where the product is genuinely faulty or materially different from its advertised description.
4. Conditions for Change-of-Mind Returns
For a change-of-mind return:
- You must notify us within the applicable return period.
- The product must be returned with all supplied parts, accessories, and components.
- The product must not have been handled or used beyond what is reasonably necessary to inspect its nature, characteristics, and basic functionality.
- The product must not have been intentionally damaged, altered, modified, or misused.
- Original packaging should be included where reasonably possible.
You may reasonably inspect a product in a manner similar to how you could inspect it before purchasing in a physical store.
If handling or use goes beyond what is reasonably necessary for inspection and reduces the value of the product, we may reduce the refund to reflect the actual loss in value where permitted by applicable law.
5. Return Shipping for Change-of-Mind Returns
For all change-of-mind returns:
The customer is responsible for all return shipping costs.
This includes returns because:
- The product was “not what I expected”
- You changed your mind
- You no longer want the product
- You ordered incorrectly
- You prefer another product
- The product does not suit your personal preference
We do not provide prepaid return shipping labels for change-of-mind returns unless required by applicable law.
The product must be returned to the return facility designated by us.
Our designated return facility may be located in the United States, United Kingdom, or another appropriate location, and may therefore be outside your country.
International return shipping costs may be significant and international returns may take considerable time. Please review this policy carefully before placing your order.
We strongly recommend using a tracked shipping service.
You are responsible for retaining the return receipt and tracking information until we confirm receipt of your return.
LEA&MORE is not responsible for a return parcel that is lost or damaged before reaching our designated return facility.
6. Damaged, Faulty, Incorrect or Materially Misdescribed Products
If your product:
- Arrives damaged
- Is genuinely defective
- Does not function as described
- Is materially different from the product description
- Is not the item you ordered
please contact us as soon as reasonably possible at:
Please provide:
- Your order number
- A clear description of the issue
- Clear photographs and/or video showing the issue where appropriate
We may provide reasonable troubleshooting instructions before determining whether the product is defective.
If we confirm that a product is genuinely faulty, damaged on arrival, incorrectly supplied, or materially misdescribed, we will provide an appropriate remedy in accordance with applicable consumer law.
Depending on the circumstances, this may include:
- Replacement
- Repair
- Partial refund
- Full refund
- Return at our reasonable cost where required
For confirmed faults, customers will not be required to bear reasonable return shipping costs where applicable consumer law requires those costs to be covered by the seller.
We take genuine product defects seriously and will work with you to resolve them appropriately.
7. Important Torch & Butane Notice
Butane gas is NOT included with torch lighters due to international shipping restrictions.
All torch lighters are shipped completely empty and without butane fuel.
The torch will not ignite until it has been filled with suitable butane gas.
Customers must purchase butane separately and fill the torch before first use.
A torch that has not been filled with butane and therefore does not ignite is not considered defective.
Please follow the supplied filling and operating instructions before reporting a torch as faulty.
8. Product Setup and Troubleshooting
Some products require normal preparation before first use, including:
- Filling with fuel
- Charging
- Assembly
- Adjustment
- Setup
Failure to complete a required preparation or setup step does not by itself mean that the product is defective.
Customers reporting a product fault may be asked to complete reasonable troubleshooting steps and provide photographs or video where appropriate.
This does not affect statutory rights where the product is genuinely faulty.
9. Diminished Value of Returned Products
If a returned product has been handled or used beyond what is reasonably necessary to inspect it, we may reduce the refund to reflect the actual reduction in value where permitted by applicable law.
Examples may include:
- Visible signs of substantial use
- Scratches or damage occurring after delivery
- Missing accessories or components
- Modification or alteration
- Damage caused by misuse
- Missing parts
- Significant deterioration affecting resale value
Any deduction will be based on the actual reduction in value rather than an arbitrary processing or restocking fee.
10. How to Request a Return
Before returning a product, please contact:
Please provide:
- Your order number
- Customer name
- Reason for return
- Photographs or video where damage or a defect is claimed
We will provide the appropriate return instructions and designated return address.
Please do not send a product to an address without first contacting us, as the appropriate return facility may vary depending on your location and the reason for return.
Returns sent without sufficient order or customer information may experience processing delays and, where permitted by law, may be refused if we cannot reasonably identify the order or customer.
Please retain your return tracking information until we confirm receipt.
This administrative return procedure does not remove any statutory consumer right that cannot legally be restricted.
11. Return Address
Return locations may vary.
Depending on the customer's location and circumstances, LEA&MORE may designate a return facility in:
- The United States
- The United Kingdom
- Another appropriate location
Please contact us before returning any item.
Our corporate contact address is:
LEA&MORE LTD
Initial Business Centre
Unit 7 Wilson Business Park
Manchester, M40 8WN
United Kingdom
Email: lea-more@outlook.com
The corporate contact address above is not necessarily the return facility for every order. Please obtain return instructions from us before sending a parcel.
12. Original Shipping Charges
Where applicable consumer law requires reimbursement of the original delivery charge following a valid cancellation, we will refund an amount equal to our standard delivery option.
If you selected a more expensive delivery option, including:
- Express shipping
- Priority shipping
- Expedited shipping
- Premium delivery
the additional cost above our standard delivery option may not be refundable where permitted by law.
13. Refund Processing
Refunds will normally be issued to the original payment method.
Where required by applicable law, refunds will be processed within the applicable statutory timeframe.
Where legally permitted, we may withhold reimbursement until we have received the returned goods or acceptable evidence showing that the goods have been sent back.
Your bank, PayPal, Stripe, card issuer, or other payment provider may require additional processing time after we issue the refund.
14. Order Cancellation Before Shipment
We process orders quickly.
If you wish to cancel or modify an order, please contact us as soon as possible at:
We will make reasonable efforts to stop the shipment.
However, once an order has entered fulfilment or has been handed to a carrier, we cannot guarantee that it can be stopped.
If the order has already been shipped, the applicable return procedure will apply.
15. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please review your address carefully before completing checkout.
If a package cannot be delivered because the customer supplied:
- An incorrect address
- An incomplete address
- An incorrect postcode
- Incorrect recipient information
the customer may be responsible for reasonable additional shipping, return, redelivery, or related carrier costs where permitted by applicable law.
16. Refused Deliveries and Unclaimed Packages
Customers are responsible for monitoring shipment tracking and responding to delivery or collection notices from the local carrier.
If a package is:
- Refused without a valid product-related reason
- Not collected from a post office or pickup location
- Left unclaimed
- Returned because the recipient failed to respond to the carrier
- Returned because the customer failed to complete a required collection or delivery process
reasonable return, storage, disposal, redelivery, or other resulting costs may be the customer's responsibility where permitted by applicable law.
A parcel returned because it was refused or left unclaimed is not automatically considered a product defect or an undelivered order caused by LEA&MORE.
If a package is returned to us, please contact lea-more@outlook.com to discuss the available options.
17. Lost or Undelivered Packages
If tracking indicates that your package has not been delivered within a reasonable timeframe, please contact us.
We may investigate the shipment with the carrier.
Replacement or refund decisions may take into account:
- Carrier tracking information
- Proof of delivery
- Delivery attempts
- Collection notices
- Carrier investigation results
- Applicable consumer law
Please notify us promptly if you believe a shipment has been lost or incorrectly delivered.
18. Sale and Discounted Items
Sale and discounted products remain subject to any mandatory statutory consumer rights.
Where our 14-day change-of-mind return policy applies, eligible discounted products are subject to the same conditions set out in this policy unless an exclusion is expressly stated and legally permitted.
A discount alone does not remove mandatory consumer rights.
19. Personalised and Custom Products
Products made to a customer's specifications or clearly personalised, including eligible custom-engraved products, may be excluded from change-of-mind cancellation rights where permitted by applicable law.
This exclusion does not apply where the product is genuinely:
- Faulty
- Damaged
- Incorrectly supplied
- Materially misdescribed
20. Exchanges
If you would like to exchange a product, please contact:
Depending on the circumstances, we may ask you to return the original product and place a new order.
Defective or incorrectly supplied products will be handled in accordance with applicable consumer law.
21. United Kingdom Customers
UK customers purchasing eligible products online generally have the right to notify us of cancellation within 14 days after receiving the goods, without giving a reason.
After notifying us, customers generally have a further 14 days to return the goods.
Customers are permitted to inspect goods reasonably. Handling beyond what would reasonably be permitted when inspecting the product may result in an appropriate deduction for diminished value where permitted by law.
For eligible statutory cancellations, the standard delivery charge will be refunded where required, but additional costs paid for a premium delivery method may not be refundable.
Nothing in this policy restricts statutory UK rights concerning faulty, damaged, or misdescribed goods.
22. European Union / EEA Customers
EU/EEA consumers generally have a 14-day statutory right of withdrawal for eligible online purchases.
After notifying us of withdrawal, the goods must be returned within the timeframe required by applicable law.
Where customers were informed before purchase that they are responsible for return shipping, the customer is responsible for the direct cost of returning goods following a change-of-mind withdrawal, except where applicable law requires otherwise.
Nothing in this policy restricts mandatory EU/EEA rights concerning defective or non-conforming goods.
Where required by applicable law, we will provide an appropriate electronic method for eligible customers to exercise their statutory right of withdrawal.
23. United States Customers
For customers in the United States, our 14-day voluntary change-of-mind return policy applies except where applicable federal or state law provides additional mandatory rights.
Our return conditions, responsibility for return shipping, and applicable limitations are disclosed in this policy.
Nothing in this policy limits consumer rights that cannot legally be waived.
Applicable state consumer-protection laws will apply where required.
24. Fraud, False Defect Claims and Abuse of the Return Process
We reserve the right to investigate suspected return fraud, false claims, or misuse of the return process.
Examples may include:
- Falsely claiming that a functioning product is defective
- Claiming that an item is defective solely to avoid paying change-of-mind return shipping costs
- Returning a different product
- Returning incomplete products
- Removing parts or accessories before return
- Deliberately damaging an item
- Excessive use before return
- Altering or modifying a product before return
- Providing false or misleading information concerning the condition of an item
- Fraudulent payment disputes or chargebacks
Where permitted by law, fraudulent, abusive, or unsupported claims may be declined or otherwise handled appropriately.
Nothing in this section restricts legitimate statutory consumer rights or genuine claims involving faulty, damaged, incorrect, or misdescribed products.
25. Contact Us
For questions relating to returns, refunds, damaged products, order cancellations, or delivery issues, please contact:
LEA&MORE LTD
Email: lea-more@outlook.com
Initial Business Centre
Unit 7 Wilson Business Park
Manchester, M40 8WN
United Kingdom